We want you to love every Atoz Naturals product you receive. If something isn’t right, rest assured — we’re here to make it right with our simple and transparent return and replacement policy.

Damaged or Defective Items Delivered

Step 1: Contact us within 48 hours of delivery via WhatsApp or email us at customer@atoznaturals.in. Please include your order ID and clear photos of the damaged or defective product.

Step 2: Our team will review your request within 48 working hours.

Step 3: If approved, we’ll arrange a free replacement for the damaged item. If a replacement is not available, a refund will be processed.

Wrong or Incorrect Items Delivered

Step 1: Reach out to us within 48 hours of delivery with your order ID and photos of the incorrect item at customer@atoznaturals.in.

Step 2: If any item is missing, please share an unboxing video for verification.

Step 3: Once verified, we’ll quickly ship out the correct/missing item.

Don’t Like the Product?

If you're not satisfied with your Atoz Naturals purchase:

• You may return the product within 7 days of delivery for a full refund.
• The item must be unused, sealed, and in original packaging.
• If you prefer not to return the product, we’ll issue store credits (Atoz Coins) instead.

Items Not Eligible for Return

• Opened or used products
• Items without original packaging (labels, mono cartons, etc.)
• Free samples or promotional gifts
• Return requests made after 7 days of deliverytems without original packaging (labels, mono cartons, etc.)
  

Refund Timeline

Once your returned item is received and inspected:

• If approved, the refund will be processed to your original payment method within 7–10 working days.
• Shipping charges (if applicable) are non-refundable.

Order Cancellation

• You can cancel an order only before it is fulfilled.
• Once fulfilled/dispatched, orders cannot be cancelled.

Shipping Charges

• Free shipping is available on all orders above ₹299.
• We also offer Cash-on-Delivery service.
• Final shipping rates (if any) are shown at checkout.

For any assistance, feel free to contact our support team via email at customer@atoznaturals.in or connect on WhatsApp.